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Shipping policy

Shipping policy

Shipping charges

- Free shipping on every order, prepaid and Cash on Delivery. No minimum order value.
  - Pay online (prepaid) and get an extra 5% off at checkout.
  - There are no hidden fees: what you see at checkout is what you pay.

Dispatch and delivery

  • Most orders are dispatched within 24 working hours. We don't dispatch on Sundays or national holidays.
  • Delivery usually takes 2–6 working days after dispatch, depending on your pincode. Metro cities are usually faster; remote areas can take longer.
  • You'll get tracking details by SMS/WhatsApp/email as soon as your order ships.

Where we deliver

  • We currently deliver within India only.

Cash on Delivery (COD)

  • COD is available on most pincodes. We may confirm COD orders by call or WhatsApp before dispatch.
  • Repeatedly refusing COD parcels at the door may restrict COD on future orders from the same number or address. Prepaid payment always stays available.

Damaged or tampered packages

  • If the outer package looks damaged or tampered with, please don't accept it, and contact us right away. If you discover a problem after opening, see "If something's wrong with your order" in our Returns & Exchange policy (report within 48 hours).

Contact WhatsApp +91 93263 78587 or email customersupport@incare.in (Mon–Sat, 10 am – 6:30 pm IST), with your order number.