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Help & Legal

Our Policies

Shipping Policy

Last updated: 12 Jul 2026

Processing time

Orders are processed and dispatched within 24–48 business hours. Orders placed on Sundays or public holidays are processed the next working day.

Delivery timeline

Standard delivery takes 3–6 business days depending on your pincode. Remote locations may take slightly longer. You'll receive tracking via SMS, email and WhatsApp once shipped.

Shipping charges

Shipping is free on all prepaid and COD orders above ₹599. A flat ₹49 fee applies to orders below ₹599.

Cash on Delivery

COD is available across serviceable pincodes in India. Prepaid orders receive an extra 5% discount at checkout.

Returns & Exchange

Last updated: 12 Jul 2026

Return window

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original packaging with tags intact.

How to initiate

WhatsApp us at +91 88104 05585 or email care@incare.in with your order number and reason. We'll arrange a pickup within 48 hours.

Refund timeline

Refunds are processed within 5–7 business days to your original payment method. COD refunds are issued as store credit or bank transfer.

Non-returnable items

Innerwear, panties, and items purchased during sale are not eligible for return due to hygiene reasons.

Privacy Policy

Last updated: 12 Jul 2026

Information we collect

We collect the details you provide at checkout and sign-up — name, contact, shipping address and order history — plus limited device/usage data to improve your experience.

How we use it

Your information is used to process orders, provide support, personalise recommendations and, with consent, send offers. We never sell your personal data.

Data security

Payments are processed through PCI-compliant gateways. We use industry-standard measures to protect your information.

Your choices

You can update your details in your account, opt out of marketing anytime, or request deletion of your data by contacting care@incare.in.

Terms of Service

Last updated: 12 Jul 2026

Use of website

By accessing incare.in you agree to use the site lawfully and not to reproduce, duplicate, or exploit any portion without our written permission.

Product accuracy

We endeavour to display colours and sizes as accurately as possible. Minor variations may occur due to screen settings and manufacturing tolerances.

Limitation of liability

In Care Apparel Pvt. Ltd. is not liable for indirect or consequential losses arising from use of our products or website beyond the value of the order placed.

Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.