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Help & Legal

Our Policies

Shipping Policy

Last updated: 12 Jul 2026

Processing time

Orders are processed and dispatched within 24–48 business hours. Orders placed on Sundays or public holidays are processed the next working day.

Delivery timeline

Standard delivery takes 3–6 business days depending on your pincode. Remote locations may take slightly longer. You'll receive tracking via SMS, email and WhatsApp once shipped.

Shipping charges

Shipping is free on every order, prepaid and Cash on Delivery. No minimum order value and no delivery charge.

Cash on Delivery

COD is available across serviceable pincodes in India. Prepaid orders receive an extra 5% discount at checkout.

Returns & Exchange

Last updated: 12 Jul 2026

Return window

Bras can be returned or exchanged within 7 days of delivery. The item must be unworn, unwashed and in its original packaging with all tags intact.

For hygiene reasons, panties and shapewear cannot be returned or exchanged once delivered. Please use our size guide before ordering — our team is happy to help you find the right fit.

How to initiate

WhatsApp us at +91 93263 78587 or email customersupport@incare.in with your order number and reason. We'll arrange a pickup within 48 hours.

Refund timeline

Refunds are processed within 5–7 business days to your original payment method. COD refunds are issued as store credit or bank transfer.

Non-returnable items

Innerwear, panties, and items purchased during sale are not eligible for return due to hygiene reasons.

Privacy Policy

Last updated: 12 Jul 2026

Information we collect

We collect the details you provide at checkout and sign-up — name, contact, shipping address and order history — plus limited device/usage data to improve your experience.

How we use it

Your information is used to process orders, provide support, personalise recommendations and, with consent, send offers. We never sell your personal data.

Data security

Payments are processed through PCI-compliant gateways. We use industry-standard measures to protect your information.

Your choices

You can update your details in your account, opt out of marketing anytime, or request deletion of your data by contacting customersupport@incare.in.

Terms of Service

Last updated: 12 Jul 2026

Use of website

By accessing incare.in you agree to use the site lawfully and not to reproduce, duplicate, or exploit any portion without our written permission.

Product accuracy

We endeavour to display colours and sizes as accurately as possible. Minor variations may occur due to screen settings and manufacturing tolerances.

Limitation of liability

Aarya Lingerie Pvt Ltd is not liable for indirect or consequential losses arising from use of our products or website beyond the value of the order placed.

Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.