Returns & Exchange

Last updated: August 24, 2026

Innerwear is personal. We'd rather you get the right fit than get a refund — so every bra from In Care comes with a free 7-day size exchange. And if anything ever reaches you damaged or wrong, we fix it, regardless of category.

The short version

Category	Size exchange	Return for refund
Bras — padded, non-padded, sports, maternity	Yes · 7 days · free	Yes · 7 days
Shapewear & belly-control	No	No
Lingerie sets	No	No
Panties — hipster, boyshort, outer/inner elastic	No	No
Period / sanitary panties	No	No

Damaged, defective, or wrong item delivered? Every category qualifies, including panties. See "If something's wrong with your order" below.

Free size exchange on bras

Ordered a 36B and needed a 36C? That's on us.

• Raise it within 7 days of delivery
• One free exchange per item — we pick up and re-ship at no charge
• Subject to the replacement size being in stock; if it isn't, you choose a different size, a different product of equal value, or a full refund
• The item must come back unworn, unwashed, unaltered, with all tags and the original packaging intact

Fit help before you buy: our Size Guide and Fit Finder take about a minute and save most exchanges before they happen.

Returns for refund

Bras can be returned for a refund within 7 days of delivery, in the same unworn condition described above.

• Prepaid orders — refunded to the original payment method
• COD orders — refunded by bank transfer (NEFT/IMPS) to an account you nominate, or as store credit. You choose.
• Refunds are initiated within 48 hours of the returned item passing our quality check, and reach your account in 5–7 business days after that
• Shipping charges paid on the original order are non-refundable unless the return is due to a fault on our side

Why panties, period panties, shapewear & lingerie sets can't be returned or exchanged

Panties, period panties, shapewear, lingerie sets and any other intimate-hygiene product are sealed at packing and cannot be resold, sanitised or restocked once that seal is opened. This is a health and hygiene standard, not a fine-print catch — and it's the same reason the piece you receive has never been anywhere near another customer.

Because of that, these purchases are final sale for reasons of size, fit, colour or change of mind.

This does not apply if something is wrong with the product. See below.

If something's wrong with your order

Damaged, defective, stained, wrong size sent, wrong product sent, missing item from a pack, or an item that doesn't match its listing — we will replace or refund it in full, in every category, including panties and period panties. Hygiene rules never override this.

1. Report it within 48 hours of delivery
2. Send us your order number and photos of the item plus the packaging
3. We arrange a free pickup or, if the item is unusable, waive the return entirely
4. You choose: replacement or full refund, including shipping

An unboxing video is the fastest way to settle a missing-item or wrong-item claim, especially on multi-packs. Not required — just useful.

Order cancellation

Cancel free of charge any time before dispatch — WhatsApp or email us with your order number. Once a shipment leaves our warehouse it can't be cancelled, but you can still use the exchange or return window above.

Repeatedly refusing COD parcels at the door may restrict COD availability on future orders from the same number or address. Prepaid always stays open.

How to raise a return or exchange

1. WhatsApp 9136019529 or email customersupport@incare.in within 7 days of delivery, with your order number and what you'd like — exchange or refund
2. We confirm eligibility and schedule a pickup within 48 business hours
3. Keep the item unworn, with tags on, in its original packaging, ready for the courier
4. Where reverse pickup isn't serviceable at your pincode, we'll ask you to self-ship and we'll reimburse standard courier charges against a receipt
5. The item goes through a quality check on arrival. Once it passes, your exchange ships or your refund is initiated

Support hours: Mon–Sat, 10:00 am – 6:30 pm.

Conditions we have to be clear about

• The 7-day window runs from the date of delivery shown by the courier, not the order date
• Items returned worn, washed, altered, damaged after delivery, missing tags, or without original packaging will fail the quality check and be shipped back to you at no charge — but we can't refund or exchange them
• Two failed pickup attempts because nobody was available or the item wasn't ready closes the request
• We may decline requests showing a pattern of abuse — repeated high-volume returns, serial claims of non-delivery, or returned items that aren't the ones we sent

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Products that are defective, deficient, spurious, or not as described are always eligible for return, replacement or refund.